Research · Product · Design · Concept case study
Lumina Health
+52% task completionThe overview
An accessible patient experience that makes complex care journeys feel simple and supportive.
Challenge
Users were abandoning key tasks because navigation, language and system feedback were inconsistent.
Solution
We used interviews and usability testing to redesign critical flows, the design system and accessible interaction states.
Illustrative outcomes
+52%task completion
36%fewer support requests
AAaccessibility target
CapabilitiesUX ResearchProduct DesignDesign SystemUsability Testing